Troubleshooting

"Generation failed" error

This can happen when:

• • Product name is too short or vague
• • You've hit your monthly limit
• • There's a temporary server issue

Fix: Add more details to your product, check your usage limits, or try again in a few minutes.

Output quality is poor

Try these improvements:

• • Add more specific keywords (3-5 recommended)
• • Include detailed features and benefits
• • Use competitor analysis for context
• • Set up a brand voice for consistency

SEO score is low

To improve your score:

• • Add relevant keywords before generating
• • Regenerate—each attempt varies
• • Manually edit to add missing keywords

Can't log in

• • Check your email spelling
• • Use "Forgot Password" to reset
• • Clear browser cookies and try again
• • Try a different browser

Usage limit reached but I didn't use that many

Each generation counts toward your limit, including regenerations and failed attempts. Check Dashboard → Analytics → Usage for detailed breakdown.

Shopify won't connect

• • Ensure you're the store owner or have staff permissions
• • Check that your store URL is correct (use .myshopify.com format)
• • Disable ad blockers during connection
• • Try disconnecting and reconnecting

Products not syncing from Shopify

• • Only published products are synced
• • Click "Sync Now" to force a refresh
• • Check that the Copyly app is still installed in Shopify admin

Competitor URL not working

• • Some sites block scraping—try a different competitor
• • Use direct product page URLs, not category pages
• • Amazon works best; some custom sites may fail

Zapier webhook not triggering

• • Verify the webhook URL is correct
• • Check that events are enabled in settings
• • Ensure your Zap is turned on
• • Check Zapier's task history for errors

401 Unauthorized error

Your API key is invalid or missing. Check that you're including theAuthorization: Bearer YOUR_KEYheader correctly.

429 Rate limit exceeded

You've hit your rate limit. Wait a few seconds between requests, or upgrade your plan for higher limits.